About Us


Clear Concise Advice

We offer you a platform where you can connect with a group of lawyers ( Consumer Samasya Team) via phone call, email or visit at our place. Consumer Samasya team help you to resolve your consumer related problems. After understanding your problem, we create a link between you and your disputed party. Our executive contact with disputed party and discuss on all legal prospectus. If disputed party wants to resolve the case mutually than it will be happy end, but if disputed party is not ready to attend your case than as per your compliance, we shoulder the responsibility of all paperwork for your complaint and we file your complaint to the court. we professionally deal it at our end but we don't take any responsibility of the judgement, as well as judgement period. Consumer Samasya works with the vision that consumer in India deserve the same right as million other consumers elsewhere.

Consumer Samasya supports consumers by :

- Guiding consumers in finding solutions to problems related to Products & Services.
- Providing information related to Companies and Regulatory Authorities.
- Facilitating consumers in filing complaints against defaulting Service Providers.
- Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.

Our vision :

Our vision is to bridge the gap between consumers and the organization.

Core Value :

The team of Consumer Samasya dedicated towards consumer well being, we act as a link to "Your Rights" !
We are not doing you a favor by serving you . You are doing us a favor by giving us an opportunity to do so.

Our Mission :

"To provide advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards."

Consumer Rights

1. Right to Safety :
Consumers have a right to be protected against marketing of goods which are injurious to health and life. As a consumer if you are conscious of this right, you can take precautions to prevent injury or if injury is caused in spite of precaution, you have a right to complain against the dealer.
2. Right to be informed :
Consumers also have the right to be informed about the quantity, quality, purity, standard, grade and price of the goods available to them.
3. Right to choose :
Every Consumer has the right to choose the goods needed from a wide variety of similar goods. Sometimes, consumers are also carried away by the advertisements on T.V. These possibilities can be avoided if consumers are conscious of this right.
4. Right to be Heard :
Consumers have a right to be heard by manufacturers, dealers and advertisers about their opinions and grievances. Also consumers have the right to be heard in legal proceedings in law courts dealing with consumer rights. Consumers also have rights to be consulted by the Government and public bodies when decisions or policies are made affecting Consumer Interest.
5. Right to be seek Redressal :
Consumer have a right to obtain redress - to seek legal remedies in the appropriate court of law. This right also provides for due compensation to the consumers if they have suffered a loss or are put to inconvenience due to the fault of the supplier or manufacturer.
6. Right to be Consumer Education :
Consumer Education empowers consumers to exercise their consumer rights. To prevent market malpractices and exploitation of consumers, consumer awareness and education is essential. For this purpose, Consumer associations, educational institutions & Government policy makers are expected to enable consumers to be informed and educated about their rights.
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