FAQ’s

FAQ's

1Who is Consumer Samasya?
Consumer Samasya is an online consumer complain platform offering service to Indian consumers, to help them resolve their day-to-day consumer complaints.
2What service does Consumer Samasya provide?
Consumer today are easily mislead and it has become difficult for them to keep following the companies / brands regarding their complaint and reach the right person to resolve the issue. After the consumers lodge their complaint on our website, we connect them to the brand or company from where the purchase was made. We also continue to intimate the consumer about the status of progress.
3Is there any time limit for filing a complaint?
Yes, the time limit is within 2 years from the days the deficiencies in service/good has arisen.
4Can the payment be made after the complaint is resolved?
We apologize for this, as this request cannot be accommodated. We follow a standard procedure for all our esteemed consumers and do not charge extra money even if consumers get a hefty compensation. The processing fee is standard for all consumers who have lodged their complaint with us.
5When will Consumer Samasya start working on my complaint?
The minute you file a complaint on our website and pay the required fee a ticket against your complaint is raised and our assigned team will call you and start working on your complaint.
6Do I have to contact Consumer Samasya for updates every time?
From the 1st day onwards, our representative will provide regular updates via Email, SMS or Call. We try our best to solve the complaint in 14 days but sometimes it takes longer as the company takes more time to respond. At the end of the 14 working days, the Consumer Samasya representative will send you the complaint documents with all details and close the ticket.
7Does Consumer Samasya give a guarantee that it will resolve my complaint?
Consumer Samasya provides its best services and puts in all possible efforts. But Kindly note there is no guarantee that your complaint will be resolved. No brand or company wants to go through the headache of legal case and bad name in the market. Our experience has shown that these companies give a favorable response to genuine complaints. We adhere to a proven 3 Step Consumer Samasya Process and ensure that our customers receive the best services from us and their complaints are resolved in the most appropriate manner. We also work towards achieving higher success rates and higher consumer satisfaction.
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